Frequently Asked Questions

Self help

How do I know you have coverage in my area?

Check our coverage map. If you fall in our coverage area send us a request.

Awesome, I have coverage! How do I get connected?

You can contact our sales department on sales@level-7.co.za or 010 9000 777

How long does the installation take, and when can you come to do it?

Depending on the size of your home or office, a standard installation can take 2 – 3 hours. Bigger installations can take up a whole day. We can install within a week of your go-ahead, depending on how busy our technicians are.

Is there an installation cost involved?

Yes. Our sales team will give you the low down. So give us a shout on sales@level-7.co.za

What is the difference between your home and business package?

With our residential accounts you get a dynamic IP and business accounts get a static wireless IP.
You also get priority on service calls if you take a business accounts.

What is the difference between standard and premium packages?

The difference is that on standard packages certain protocols like torrents, news groups and peer to peer downloads will run with limited speed between 07h00 and 00h00 daily. After these hours your account is fully unshaped allowing full speed on peer to peer downloads. This will not affect streaming like Netflix, Showmax, Facebook, YouTube etc.

I am a residential client, but I would like an unshaped account.

We offer an unshaped home package. Check out our internet solutions.

Are your home packages shaped?

Our home packages are uncapped, unlimited, and without soft caps, so you can download as much as you like. However, we do shape all peer to peer traffic (torrents, Kazaa, etc) during office and peak hours to ensure all our users receive quality service. Shaping thus means that these types of downloads receive the lowest priority on the network.

Do you offer unshaped accounts?

Yes, we do. Check our unshaped home and business packages here.

Is there a soft cap on my account?

No. We don’t put a soft cap on your account and you can download as much as you like.

I would like to get a static public IP on myconnection. Is this possible?

Yes. We do provide this service at an additional monthly charge of R85.

Your service is “best effort”. What does that mean?

Simply put, it means it’s not always possible to consistently see your maximum account speeds. Sometimes the network might be very busy and your speeds may be lower than normal. “Best effort” means that we make the best possible effort to provide you with your maximum account speed at all times.

How long are your contracts?

We offer month-to-month / 12-month and 24-month contracts

I am experiencing problems with my connection. Can you see what is wrong?

You can do one of the following: